The Experience of Conflict
Faculty at UNM are not unlike faculty at other university campuses now or in the past: they occasionally experience conflict in the course of their everyday work. Their conflicts may involve colleagues in their department or other departments, department chairpersons, deans, office staff and both graduate and undergraduate students. Faculty conflicts may center on matters of perceived favoritism, perceived workload disparity, coalitions within a unit, communication breakdowns, entrenched patterns of interaction, philosophical differences, management styles, cultural and gender miscommunications, and contests of will, power and being right. Responses to conflict can be made in a constructive way, and can result in resolutions that are satisfactory to the parties involved. Early attention to conflicts can prevent further escalation that can be quite costly in both personal and financial ways.
The ODR’s primary means for addressing conflict management is the process of mediation. Mediation is a form of dispute resolution in which an impartial third party assists the faculty in discussion of their conflict and identification of issues, and in their generation of possible alternatives, and creation of a resolution. The process is voluntary and confidential. UNM faculty, administrators, deans and chairpersons who are professionally trained/certified mediators serve as ODR mediators. All ODR mediators maintain rules of confidentiality and uphold the mediators’ professional code of ethics. The Ombudsperson provides training to UNM faculty.
For more information contact the Ombudsperson for Faculty, Jean Civikly-Powell, 277-3212 or firstname.lastname@example.org.