Article/Chapter Summaries

Listed below are summaries of articles or book chapters. The majority of these summaries have been prepared by the ODR graduate assistants.

  • The 13 Behaviors & Behavior # 1: Talk Straight. Covey, S. M. R. (2006). “The 13 Behaviors” & “Behavior # 1: Talk Straight.” In The speed of trust: The one thing that changes everything, (p. 125-143). New York: Free Press. Prepared by Meg Hoskison, ODR Graduate Assistant.
  • A Facilitative Mediation Process. Milne, A. (2007). A Facilitative Mediation Process. ACResolution, Volume 6, Issue 2 (pp. 10-11). Prepared by Kerstin Schuhfleck, FDR Graduate Assistant.
  • Acknowledge and Reframe Emotions. Cloke, K., & Goldsmith, J. G. (2011). Strategy 4: Acknowledge and Reframe Emotions. In Resolving conflicts at work: Ten strategies for everyone on the job (3rd ed., pp. 93-130). San Francisco, CA: John Wiley & Sons, Inc. Prepared by Janene Pack, ODR Graduate Assistant.
  • Advice for Future Department Chairs. Buller, J. L. (2006). Advice for future department chairs . The Department Chair: A Resource for Academic Administrators. Prepared by Tomorrow’s Professor Mailing List.
  • Adult Bullying. Lutgen-Sandvik, P. (2013).  Adult Bullying: A Nasty Piece of Work, St. Louis, MO:  ORCM Academic Press.
  • And Never the Twain Shall Meet: Administrator-Faculty Conflict. Sturnick, J. (1998). And Never the Twain Shall Meet: Administrator-Faculty Conflict. In Holton, S.A. (Ed.), Mending the Cracks in the Ivory Tower: Strategies for Conflict Management in Higher Education (pp. 97-112). Bolton, MA: Anker Publishing Company, Inc. Prepared by Sharon Pearson, FDR Graduate Assistant.
  • Anger and Shame: Emotions of Bullying. Namie, G. & Namie, R. (2003). Anger and Shame: Emotions of Bullying. The bully at Work: What You can Do to Stop the Hurt and Reclaim Your Dignity On the Job (pp. 197-207). Naperville, IL: Sourcebooks, Inc. Prepared by Kerstin Schuhfleck, FDR Graduate Assistant.
  • Apology: Regret, Reason, Remedy. McFarlan, B. (2004). Apology: Regret, reason, remedy. Dropping the pink elephant: Fifteen ways to say what you mean (pp. 32-52). New York: MJF Books. Prepared by Meg Hoskison, ODR Graduate Assistant.
  • Balancing Career and Self: Maintaining Health, Humor, and Sanity in the Academy. Bone, J. E. (2009). Climbing the Ivory Tower: From Fairy Tale to Reality. Panel presented at Western States Communication Association (WSCA) Convention, Phoenix, Arizona. (Note: While this was taken from a panel designed to provide women in the discpline of communication with a proactive approach to career planning, the information may be applicable to both men and women across disciplines.)
  • Being Civil with Ourselves. Manusov, V. (2011) Being civil with ourselves. Spectra, 47(3), 16-19. Prepared by Meg Hoskison, ODR Graduate Assistant.
  • Bridging the Theory-and-Practice Gap. Gerami, A. (2009). Bridging the theory-and-practice gap: Mediator Power in Practice. Conflict Resolution Quarterly, 26(4), 433-451. Prepared by Yea-Wen Chen, FDR Graduate Assistant.
  • Can We Agree to Disagree? Faculty-Faculty Conflict. Berryman-Fink, C. (1998). Can We Agree to Disagree? Faculty-Faculty Conflict. In Holton, S.A. (Ed.), Mending the Cracks in the Ivory Tower: Strategies for Conflict Management in Higher Education (pp. 141-163). Bolton, MA: Anker Publishing Company, Inc. Prepared by Sharon Pearson, FDR Graduate Assistant.
  • Escaping the Avoidance Trap.  Mayer, B. (2009) in Staying With Conflict: A Strategic Approach to Ongoing Disputes. Jossey-Bass, San Francisco, CA.
  • Ethical Persuasion – Phase I. Rusk, T., with Miller, D. (1993). The Power of Ethical Persuasion. New York: Viking. Prepared by Susan Clair, FDR Graduate Assistant.
  • Ethical Persuasion – Phase II. Rusk, T., with Miller, D. (1993). The Power of Ethical Persuasion. New York: Viking. Prepared by Susan Clair, FDR Graduate Assistant.
  • Fostering the Next Generation of Peacemakers. Smith, D. J. (2007). Fostering the Next Generation of Peacemakers: Peace and Conflict Resolution Programs at the Undergraduate Level. ACResolution, 6(3), 20-21. Prepared by Yea-Wen Chen, FDR Graduate Assistant.
  • Learning to Lead. Massaro, A. V. (2010). Learning to lead. The Department Chair: A Resource for Academic Administrators. Prepared by Tomorrow’s Professor Mailing List.
  • Listening with Your Heart. Cloke, K., and Goldsmith, J. (2000). Resolving Conflicts at Work. San Francisco: Jossey-Bass. Prepared by Susan Clair, FDR Graduate Assistant.
  • Manage Yourself So You Can Lead Others. Chapter 4, Geisler, J. (2012). Work Happy, What Great Bosses Know.  New York: Center Street. Goleman, D.  (1995). Emotional Intelligence.  NY: Bantam Books. Prepared by Janene Pack, ODR Graduate Assistant.
  • Managing Intercultural Conflict Competently. Ting-Toomey, S., & Oetzel, J. (2001). Managing intercultural conflict effectively. Thousands Oaks, CA: Sage Publications, Inc. Prepared by Consolata Mutua, ODR Graduate Assistant.
  • Managing the Chair’s Paradoxical Role. Fletcher, F., & Roberts, C. (2008). Managing the chair’s paradoxical role . The Department Chair: A Resource for Academic Administrators. Prepared by Tomorrow’s Professor Mailing List.
  • Mediation and Inequality Reconsidered. Wing, L. (2009). Mediation and inequality reconsidered: Bringing the discussion to the table. Conflict Resolution Quarterly, 26(4), 383-404. Prepared by Yea-Wen Chen, FDR Graduate Assistant.
  • Mediator Self Awareness and Emotional Intelligence. Bowling, D., & Hoffmann, D. (Eds.). (2003). Bridging peace in the room. San Francisco: Jossey Bass. Phipps Senft, L. (2004, Spring). The interrelationship of Ethics, Emotional Intelligence and Self Awareness. ACResolution, 20-21. Prepared by Adolfo Garcia, FDR Graduate Assistant.
  • My Professor is So Unfair. Harrison, T. R. (2007). My professor is so unfair: Student attitudes and experiences of conflict with faculty. Conflict Resolution Quarterly, 24(3), 349-368. Prepared by Sara J. Holmes, ODR Graduate Assistant.
  • The Power of Apology. Chapter 4, Engel,B. (2001). The Power of Apology.  John Wiley & Sons Inc., Canada.
  • Problems and Promise. Yarn, D. (2007). Problems and Promise: Institutionalizing Conflict Management in Higher Education. ACResolution, 6(3), 22-23. Prepared by Yea-Wen Chen, FDR Graduate Assistant.
  • The Sacred Art of Listening. Lindahl, K. & Schnapper, A. (2002). The Sacred Art of Listening: Forty Reflections for Cultivating a Spiritual Practice. Vermont: Skylight Paths Publishing. Prepared by Kerstin Schuhfleck, FDR Graduate Assistant.
  • The Self in Conflict. McGuigan, R., & Popp, N. (2007). The Self in Conflict: The Evolution of Mediation. Conflict Resolution Quarterly, 25(2), 221-238. Prepared by Yea-Wen Chen, FDR Graduate Assistant.
  • The Speed of Trust. Covey, S.M.R.  (2006). The Speed of Trust.  Free Press, New York, NY.
  • Sustaining and Nurturing Hope in A Mediation Process. Irobi, E. (2009). Sustaining and nurturing hope in a mediation process. Retrieved March 23, 2009 from http://www.mediate.com/articles/irobiE2.cfm. Selected quotes prepared by Yea-Wen Chen, FDR Graduate Assistant.
  • Trust, Trust Development, and Trust Repair. Lewicki, R.J. & Wiethoff, C. (2000). Trust, Trust Development, and Trust Repair. In. M. Deutsch & P.T. Coleman (Eds.), The handbook of conflict resolution: Theory and practice (p. 86-107). San Francisco, CA: Jossey-Bass. Prepared by Sharon Pearson, FDR Graduate Assistant.
  • We Are in Charge of Hopefulness. Spiegel, J., & Duquette, D. (2009). ‘We are in charge of hopefulness’ – An essential part of the divorce mediator’s job. ACResolution, 8(2), 24-25. Prepared by Yea-Wen Chen, FDR Graduate Assistant. (Note: While this article talks specifically about divorce mediation, the concept of communicating a hopeful perspective can apply to other types of mediation.)
  • Working the Conflict Narrative. Mayer, B. (2009) Staying with Conflict: A Strategic Approach to Ongoing Disputes. Chapter 4. Jossey-Bass, San Francisco, CA.
  • When Colleagues Are Brats. Waggoner, J. (2005). When Colleagues Are Brats. Academic Leader , 21 (8), 3-5. (Note: The author’s title of this article may be off-putting to some, edgy to others, and possibly amusing as well. Reactions to the title could be the basis of a discussion in and of itself. The author looks at some negative behaviors ranging from the bully to scrooge, and outlines effective counters to these behaviors.)
  • Workplace Bullying: Causes, Consequences and Interventions. As presented by Pamela Lutgen-Sandvik, Ph.D., Assistant Professor in the Department of Communication and Journalism, University of New Mexico, at the FDR Special Presentation on Workplace Bullying at the University of New Mexico on October 17, 2007.

Updated 9/5/2014

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